It was announced that YSOK had departed SEGA and is working now for MyDearest Inc. on their game; "Brazen Blaze". He was no longer mentioned as the lead Item Director as of the June 2023 credits (roboarks' blog post on it. https://pso2roboarks.jp/ngs/ysok)
My biggest complain was moving away from dungeon crawling which even if it got repetitive, having the tile set randomize at the very least forced you to be thinking where exits were and find layouts to best ぐるぐる in. PS was rooted in it and moving away from it I think was a big gamble that I personally don't think paid off. I believe they could do something like intermission areas between dungeons like PSU and use that to keep aspects of the open world, gather specific items or resupply and continue forwards or head back. Although I think I'd be the only one who thinks that'd be neat.
NGS is also in desperate need for new weapon categories. Can you believe the last time we had new weapons to go hunt and find out drop tables from pre-existing enemies was 3,430 days ago? In my opinion moving away from individual weapons to everything being a series kinda made things stale. No more getting a weapon and doing something stupid because of the potential it has creating a unique playstyle. Yes I know most of those were sub-optimal play but I literally made characters to play in unique ways for the fun of it.
Also NGS' marketing team is really lackluster. There's not much excitement for even big updates because of them just streamline showing everything like a generic update. It's always just "This is what's coming" or something like a short form video on a certain aspect of the update. While being great at just getting to the point, It loses a lot of personality. I miss how often they'd rise hype during early broadcasts, we don't really get stuff like the cinematic preview of major updates. Something like the preview of the last chapter of Ep3 and showing off Double and teasing we would be fighting the Profound Darkness or even the teaser for Mining Base Defense: Demise.
I'm just riding the wave at this point, I'm just going to keep my optimism for the devs to improve the game and make it something worth spending time on.
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