Update on Error 60 and 65
by
Published on Jul 27, 2009 06:04 PM
Over the last few days, online PC/Playstation 2
Phantasy Star Universe players have experienced numerous difficulties logging on to the game. Error 60 has prevented most players from logging in for long periods of time. The only recourse to this problem has been for players to leave their characters online and avoid signing off. In addition, there have been several reports of players renewing their Guardians Licenses and being locked out due to Error 65. Earlier today, the
following message was posted on the Phantasy Star Universe website to clarify the situation:
"Hello Everyone,
As everyone who's posted here already knows, we saw a huge surge in error 060 and error 065 over the weekend. We have support staff here and in SOE looking into this and working on a fix.
For everyone who's already sent in a trouble ticket, thank you for passing along your information. Even if you don't hear back from us right away I promise we are looking into each issue to figure out where the problem is. If you haven't sent in a ticket and are still having login issues, please go ahead and submit to help.sega.com.
For those of you who have an Error 065, please do not attempt to create a new account unless you want to be double-billed. For most of these issues so far, it appears that accounts are valid and paid for, but not being recognized by the system. We have already begun forcing through some of these so that they are recognized, and we are working to figure out why this is happening and a fix to keep it from happening to everyone else.
Thank you for your patience and understanding while we work on this!"
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